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Reverse logistics is a supply chain that returns goods to merchants from customers. It required activities such as returns and recycling after a client receives a product.
Reverse logistics starts with the end user and goes back through the supply chain to the distributor or manufacturer. Reverse logistics can also refer to operations where the end user is responsible for the product’s final disposal, such as recycling, refurbishment, or resale.
When a customer indicates to return a product, the process begins. This stage entails obtaining return authorization and the condition of the merchandise. Return transport is scheduled, reimbursements are approved, and faulty goods are replaced as part of this process.
Examine a returned product at your location or a centralized processing center to establish its return category. Next, sort items that fall into repair, resell as new, resell as a return, recycle, scrap, or refurbish.
Move the returned item/equipment to the repair area after evaluating it and determining whether it can be fixed. If it’s not possible, sell any parts that can sell.
Any parts or items that you cannot repair, reuse, or resale should be given to the recycling center in your area.
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